How To Correct A Bill That's In Error
Besides errors on bill segments, there may also be errors detected when the system attempts to complete a bill. For example, if the system cannot find a mailing address, the bill will be in error (as opposed to one of its bill segments). Refer to
Bill Errors for background information.
To correct such an error:
• Look at the bill's error message. Push the view button to view the long explanation that will provide suggestions as to the cause of the error (and how to fix it). Transfer to the appropriate page to fix the problem.
• If this option is set to Freeze At Bill Completion, click the
Freeze / Complete button.
• If this option is set to Freeze At Will, click the
Freeze button and, if everything looks clean, click the
Complete button.
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