How To Cancel A Write-Off Process
The system will automatically "remove" service agreements from a write-off process when the close (i.e., when their balance becomes zero). When all service agreements are "removed" from a write-off process, the write-off process is cancelled. Refer to How Are Write off Processes and Events Cancelled for more information.
The following points describe how to manually cancel a write-off process.
• Use Control Central to choose the account with the write-off process to be cancelled.
• After the account is populated on Control Central, choose the Write Off Process > Search option on the account context menu to transfer to the write-off process transaction in update mode. A list of all write-off processes associated with the account appears. If only one write-off process exists, it is automatically selected for you.
• On the Main tab, click Cancel.
• When the warning dialog appears, click OK to continue. The write off process and its pending events are canceled.