• Execution of one or more eligibility criteria, to determine whether or not the account is eligible for a payment arrangement. The results of each eligibility criteria and the overall eligibility result are displayed on the first panel of the process flow

• Setting up the terms of the payment arrangement:

◦ The service agreements and debt to include in the payment arrangement

◦ If a down payment must be paid prior to starting the payment arrangement, the down payment amount can be a percentage or a fixed-amount portion of the total payment arrangement amount

◦ The remaining payment arrangement amount (after down payment, if applicable)

◦ The number of installments

◦ The installment amount

• Review of the eligibility results and the agreed upon payment arrangement terms before submitting the payment arrangement request