Override Maps - Service Agreements

When starting service for a customer, choose the appropriate SA type and start option. Upon creation of the SA, the following occurs:

• The appropriate rate is linked.

• The classic TOU map template for interruptions is linked as a characteristic to the service agreement.

• A new SA Owned profile is created for the SA, using the profile type defined in the start option for measured usage.

• A new SA Owned classic TOU map is created for the SA, using the map type defined in the start option.

• A new SA specific contract option is created for the SA, using the contract option type defined in the start option for interruptions.

Parent topic