How To Cancel A Cut Process
The system will cancel a cut process when the cancel criteria defined on the overdue process are satisfied. The following points describe how to manually cancel a cut process.
• Use Control Central to choose the account with the cut process to be cancelled.
• After the account is populated on Control Central, choose the Cut Process option on the account or service agreement context menu to transfer to the cut process transaction in update mode for the account. A list of all cut processes associated with the account appears. If only one cut process exists, it is automatically selected for you. Note, an account's Active cut processes can be selected from the Credit and Collections zone.
• On the Main tab, click Cancel and answer any prompts.