Table | Name | Description |
|---|---|---|
C1_CC_IDENTIFIER | Customer Contact Identifier | Used to store identifying fields of customer contacts (for searching) |
C1_CC_LOG | Customer Contact Log | Used to store log entries as a customer contact moves through its lifecycle |
C1_CC_LOG_PARM | Customer Contact Log Parameter | Used to store parameters related to the Customer Contact Log |
C1_NTF_EVT_CC_CL_TYPE | Notification Event Contact Type | Used to store the Customer Contact Classes and Types related to a given Notification Event Type |
C1_NTF_EVT_TYPE | Notification Event Type | Used to store configuration data that control behavior of Notification Events |
C1_NTF_EVT_TYPE_ALG | Notification Event Type Algorithm | Used to store a collection of system events and the plug-ins that execute when the events occur |
C1_NTF_EVT_TYPE_CHAR | Notification Event Type Characteristic | Used to store a collection of characteristics related to the Notification Event Type |
C1_QUESTION | Question - CCB | Used to store configuration data representing questions that can be asked as part of a Service Call Communication |
C1_QUESTION_ANSWER | Question Answer - CCB | Used to store valid multiple-choice answers to questions specified on Question - CCB table |
C1_QUESTION_ANSWER_L | Question Answer Language - CCB | Language table related to the Question Answer - CCB table. |
C1_QUESTION_CHAR | Question Characteristic - CCB | Used to store codified attributes of questions configured on the Question - CCB table |
C1_QUESTION_L | Question Language - CCB | Language table related to the Question - CCB table. |
C1_RESPONSE | Response | Used to store transactional data capturing responses to questions asked as part of a Service Call Communication |
C1_RESPONSE_ANSWER | Response Answer | Child of the Response table, used to store answers to multiple-choice questions |
C1_RESPONSE_CHAR | Response Characteristic | Used to store codified attributes of a Response |
C1_RESPONSE_K | Response Key | Key table related to the Response table |
C1_RESPONSE_LOG | Response Log | Used to store log entries as a customer contact moves through its lifecycl |
C1_RESPONSE_LOG_PARM | Response Log Parameter | Used to store parameters related to the Response Log |
C1_SERVICE_CAT | Service Category - CCB | Used to store classification of services specified as part of a Service Call Communication |
C1_SERVICE_CAT_CHAR | Service Category Characteristics - CCB | Used to store codified attributes of a Service Category |
C1_SERVICE_CAT_L | Service Category Language - CCB | Language table related to the Service Category - CCB table. |
C1_SERVICE_CAT_SVC_CD | Service Category Service Code - CCB | Used to store valid Service Codes for a Service Category |
C1_SERVICE_CODE | Service Code - CCB | Used to store configuration of services that can be requested as part of a Service Call Communication |
C1_SERVICE_CODE_CHAR | Service Code Characteristic - CCB | Used to store codified attributes of a Service Code |
C1_SERVICE_CODE_L | Service Code Language - CCB | Language table related to the Service Code - CCB table. |
C1_SERVICE_CODE_QUESTION | Service Code Question - CCB | Used to store what Questions are asked for a given Service Code |
C1_CS_REQ_TYPE_QSTN_RELOBJ | CS Request Type Question Related Object | Child of the CS Request Type Question table, used to store related objects |
C1_CS_REQ_TYPE_QUESTION | CS Request Type Question | Used to store configuration data representing questions that can be asked as part of a request type |
C1_CS_REQ_TYPE_QUESTION_REL | CS Request Type Question Relationship | Child of the CS Request Type Question table, used to store relationships between questions and other objects |
C1_CS_REQ_TYPE_REL_UPD | CS Request Type Related Update | Table used to store details about related updates associated with a customer service request type. |
C1_CS_REQ_TYPE_SVC_CRIT | CS Request Type Svc Criteria | Child table of Customer Service Request Type table, used to store criteria used by request types |
C1_CS_REQ_TYPE_SVC_CRIT_ ALG | CS Request Type Criteria Algorithm | Child table of CS Request Type Svc Criteria table, used to store algorithms used by request type criteria |
C1_CS_REQ_TYPE_SVC_CRIT_L | CS Request Type Criteria Language | Language table for CS Request Type Svc Criteria |
C1_CS_REQ_TYPE_SVC_CRIT_ SATY | CS Request Type Criteria SA Type | Child table of CS Request Type Svc Criteria table, used to store service agreement types used by request type criteria |
C1_CS_REQ_TYPE_SVC_CRIT_ STOP | CS Request Type Criteria Start Option | Child table of CS Request Type Criteria SA Type table, used to store service agreement type start options used by request type criteria |