No email notification or error stores are delivered as default for any of the integration points. However, the implementation team can choose to enable these functions for customer data synchronization and trouble calls interface by modifying the configuration properties.

For customer data synchronization and trouble calls interface integration points, each DVM lookup which is configured in the integration layer has a corresponding DVM exception switch defined in the configuration file. The DVM exception switch determines whether or not the BPEL Process triggers a business error when the following DVM scenarios are encountered:

If the DVM exception switch is set to ‘true’, BPEL process triggers a business error when a conversion error is encountered. Otherwise, the original value from Oracle Utilities Customer Care and Billing is mapped to Oracle Utilities Network Management System.

For all the query integration points, there are no corresponding DVM exception switches for the DVM lookup configured in the integration. When the DVM scenarios described above are encountered, the original value from Oracle Utilities Customer Care and Billing is mapped to Oracle Utilities Network Management System.