Setting Up Oracle Utilities Network Management System

This section describes how to configure the Oracle Utilities Network Management System to meet the requirements for the integration.

The following components of the Oracle Utilities Network Management System are involved in the integration:

• Generic IVR Adapter: Processes trouble calls received from Oracle Utilities Customer Care and Billing. It is part of Oracle Utilities Outage Management Standard Edition.

The Generic IVR Adapter has to run with the '-troublecall' command-line option to enable trouble call data flow. The command-line option '-docustquery' should not be used because correct customer information is expected to be received from the Oracle Utilities Customer Care and Billing system.

For more information on configuring Generic IVR Adapter, see the Generic IVR Adapter chapter in Oracle Utilities Network Management System Adapters Guide.

External ID Prefix

All valid external ID prefix values must be specified using the configuration rule 'callIdPrefix'. If this is not configured, retrieving call and job history by the External ID of a call may not work properly.

External ID prefix is the first few characters of the external ID and is used to identify the system where the trouble call originated (for example, if external ID is '2389583093' then '2' can be prefix indicating that this call came from Oracle Utilities Customer Care and Billing). It is also used to guarantee that each call has unique external ID value.

For more information on configuring and working with Oracle Utilities Network Management System, see the Oracle Utilities Network Management System User Guide and Oracle Utilities Network Management System Configuration Guide. The chapter called Building the System Data Model in the Configuration Guide contains information about connecting customer data to Oracle Utilities Network Management System electrical model.