This is a direct integration using Oracle SOA Suite. The integration product includes Restricted Use Licenses for the required middleware components.

Oracle BPEL Process Manager, an Oracle Fusion middleware product, is used to co-ordinate the data flow and data mapping of the integration. Oracle BPEL Process Manager provides a comprehensive solution for creating, deploying, and managing cross-application business processes with both automated and manual workflow steps.

This is a bi-directional integration. Data is sent from Oracle Utilities Customer Care and Billing to Oracle Utilities Network Management System and vice versa to support trouble/fuzzy calls, job/call history and customer information synchronization.