Oracle Utilities Customer Care and Billing is a central repository for customer information - such as, name, address, phone number, and more, which manages all aspects of the utility customer life cycle including service connections, trouble calls, and outages.

Oracle Utilities Customer Care and Billing also supports sending notifications and the maintenance of communication preference for notification types owned by Oracle Utilities Customer Care and Billing and other edge applications, such as Oracle Utilities Network Management System and Oracle Utilities Meter Data Management.

For the supported application versions, refer to the Certification Matrix for Oracle Utilities Products (Doc ID 1454143.1) on My Oracle Support.