The Oracle Utilities Notifications Hub integration enables outbound, Oracle Utilities Customer Cloud Service-related and Oracle Utilities Network Management System (Outage)-related messages to be sent to customers via Oracle Responsys. The primary systems involved are Oracle Utilities Network Management System (NMS), Oracle Utilities Customer Cloud Service (CCS), Oracle Integration Cloud (OIC), and Oracle Responsys. In addition, Oracle Utilities Notifications Hub can be leveraged by other on- premises and cloud applications to send domain-specific messaging.

For any outage-related events (such as Outage Scheduled/Started, ERT updates, etc.) created in Oracle Utilities Network Management System, notification messages will be created for all accounts affected by a specific outage. Next, the integration will leverage customer account channel preferences from Oracle Utilities Customer Cloud Service to enrich and assemble the outage notification message content based on the desired target channels. The messages will then be sent to Oracle Responsys, where based on a previously configured e-mail and/or SMS campaigns, outage communications will be distributed to affected customers.

A separate synchronization process is used to update Oracle Utilities Network Management System's notification preferences (account-level), based on the account notification preferences specified in Oracle Utilities Customer Cloud Service.

For any Oracle Utilities Customer Cloud Service-related events (Bill Due/Past Due, Collection/Disconnect Warning, etc.), the integration will fetch outbound notification messages from Oracle Utilities Customer Cloud Service queues and send the complete messages to Oracle Responsys for distribution to customers' preferred channels, based on pre-configured email and/or SMS Campaigns.

This integration can be leveraged to: