When the crew is enroute to perform an activity in the field there is a possibility that the location does not have network (offline mode); if the network exists, the mode is online. When online, crew can perform the work, validate the completion of the activity, and submit the activity for completion. But, when offline, though the crew can validate and complete the activity, this completion information will be synched to server and message is sent out of Oracle Field Service Cloud only when it comes online.

Timesheets/equipment/others can be entered in offline mode, but cannot be completed. All individual Complete buttons and Complete All button will be disabled in offline mode.

The crew should open all plugins once when online before starting the work in offline mode to sync required information in local storage.