Accelerator Package

The accelerator package includes various user types, properties, and plugins. This document explains the configurations for other elements, such as activity types, work zones, work skills, work conditions and outbound channel.

The package helps customers configure and set up Oracle Field Service used in Oracle Utilities Customer Cloud Service Integration with Oracle Field Service. The integration package contains only Oracle Utilities Customer Cloud Service and Oracle Integration Cloud configuration files and instructions hence this document is used in addition to the integration package that provides a complete end-to-end set up for the integration.

The contents of the package are:

• User Types: Define layouts and UI screens. The new Service Point Details, New Meter Details and Existing Meter Details UIs are linked to user types. For more details, see the User Types section.

• Properties: Create layouts and mapping. For more information, see the Properties section.

• Plugins: The Device Verification, Unrelated Pickup Query (service point query), Service History, Attachments and Validate Completion plugins are part of the package. The Device Verification plugin takes badge number and returns the device details if a corresponding device exists. The Unrelated Pickup Query plugin gets the service points based on the search criteria. The Service History plugin is to track the service or maintenance performed on an asset. For more information, see the Forms and Plugins section.