Accelerator Activity Types

Make sure to take a backup of the Oracle Field Service accelerator before importing the latest version artifacts in to the Oracle Field Service environment.

Creating Properties Backup

In versions below 21A, create a backup of the properties data added during the execution.

To create a backup of properties:

1. Login to Oracle Field Service.

2. Navigate to Configuration > Properties.

3. Search the properties with "c2m_".

4. Click Export. The filtered properties are saved to your local machine.

5. After the new package properties are imported, the properties for which backup was created can be re-imported.

Note: For Oracle Field Service accelerator version 21 A or higher, it is not necessary to perform these steps. The admin sync flow will synchronize the admin data from Oracle Utilities Customer Cloud Service to Oracle Field Service.

Creating User Type File Backup

Since there is a possibility of the existing customizations to be overridden with the new user type import, make sure to create a backup of user type before importing the latest version user type.

To create a user type file backup:

1. Login to Oracle Field Service.

2. Navigate to Configuration > User Type.

3. Select the "C2M OFSC" user type and click Export. The selected user type file is downloaded to your machine.

4. Add the customized sections back to the latest user type file.

Create a Plugin Backup

Since there is a possibility of the existing customizations to be overridden with the new plugin import, make sure to take a backup of the plugin before importing of latest version.

To create a plugin backup:

1. Login Oracle Field Service.

2. Navigate to Configuration > Forms & Plugins.

3. Select the plugin for which you need a backup and click Export. The XML file is downloaded to your machine.

4. Click the plugin and download the zip from the Version History section. The .zip file is downloaded to your machine.

In the Admin Sync flow, if the som.adminsync.activitytypes.sync property value is set to 'true' in the Config Properties (SOMOFSC_ConfigProps) lookup, all the required activities will be synchronized to Oracle Field Service. If you are an existing customer already running on old version of Oracle Utilities Customer Cloud Service integration to Oracle Field Service make sure to take a backup of the required Activity types before doing this step. Also, make sure to use the names mentioned below in Oracle Field Service and Oracle Integration Cloud Activity Type lookup.

Oracle Field Service accelerator is a sample and supports the following Activity Types:

• Install Meter

• Disconnect SP Meter and Remove Meter

• Disconnect SP from Item and Remove Item

• Read Meter

• Exchange Meter

• Connect SP to Item

• Connect SP at Device (not item)

• Disconnect SP at Device and Remove Device

• Disconnect Warning

• Item Exchange

• Turn on pilot light

• Trim Tree

• Service Investigation

• Inspect Meter

• Test Meter