Offline Vs Online Mode
When the crew is enroute to perform an activity in the field there are chances that the location might not have network (offline mode). In such scenarios crew cannot fetch device information and cannot send a request for device verification. To overcome this crew should manually do the entry and select appropriate configuration type which auto populates all the registers information.
Offline Mode Configurations
Since different customers have different configurations to auto populate the registers information, do the following:
1. Login to Oracle Field Service.
2. Navigate to Visual Form Editor > C2M OFSC > Edit/View activity.
3. Click
Unit Of Measure and expand the
Default value and validation section.
![Edit View activity page detail. Unit of Measure option is located under Registers Information. Edit View activity page detail. Unit of Measure option is located under Registers Information.](../CCS-OFS_SETUP_GUIDE_22B/images/additional-ofs-12-default-value-and-validation.png)
The default value code is displayed as:
if(activity.c2m_new_meter_type= ('INT-OFSC-DC-MANUALMTR1'), 2,0 ) OR if(activity.c2m_new_meter_type= ('INT-OFSC-DC-MANUALMTR2'), 2,0 )
In the above code, if(activity.c2m_new_meter_type= ('INT-OFSC-DC-MANUALMTR1'), 2,0 ) tells Oracle Field Service that if the meter type is ''INT-OFSC-DC-MANUALMTR1' the UOM value is 2; else it is 0.
4. To identify the meaning of 2, open the respective property and view the index.
For example: 2 in the above code represents KWH.
Note: Values in the property of type enumeration can be extended and can have values in the index based on the requirement. For example: KWH can have a KWH index.
![Modify Property window. Modify Property window.](../CCS-OFS_SETUP_GUIDE_22B/images/additional-ofs-13-modify-property.png)
5. Follow step 4 for viewing the TOU, SQI, Dials, Decimals values for all registers.
Note that no configurations are required for online mode.
To perform the offline operations:
1. Login to the mobile application.
2. From the activities assigned to the crew, select Install Meter.
3. Select Meter Details to enter the information.
If the device is offline, crew should select
Manual Entry as
Yes and select the configuration type.
![Meter Details page detail. On this image the Manual Entry appears as set, and the Configuration Type is set as Default One Register Electric meter. Meter Details page detail. On this image the Manual Entry appears as set, and the Configuration Type is set as Default One Register Electric meter.](../CCS-OFS_SETUP_GUIDE_22B/images/additional-ofs-14-meter-details.png)
4. After the respective fields are selected based on pre-configuration the registers information is displayed as below. Click
Submit.
![Meter Details, information page. Meter Details, information page.](../CCS-OFS_SETUP_GUIDE_22B/images/additional-ofs-15-submit-meter-details.png)
Meter Read Override
This functionality is applicable in online mode only. Based on the type of activity crew enters the meter readings. The readings should be between the high/low boundaries received by Oracle Field Service from Oracle Utilities Customer Cloud Service after device verification. If the reading is outside of these limits, Oracle Field Service displays corresponding error messages. If the meter reading is actually outside the limits, select to override the readings and submit them.
To override meter read:
1. Log in to mobile application.
2. From the activities assigned to crew select the required activity.
3. Select
Meter Details and navigate to the user interface.
![Meter Details page. Meter Details page.](../CCS-OFS_SETUP_GUIDE_22B/images/additional-ofs-16-meter-details-limit.png)
The lower and upper limit are part of message from Oracle Utilities Customer Cloud Service. It infers that reading should be ideally between these limits but a crew can always override the recommedations. If the reading is not between these limits the application displays an error.
![Meter Details page showing the reading limit error. Meter Details page showing the reading limit error.](../CCS-OFS_SETUP_GUIDE_22B/images/additional-ofs-17-meter-details-reading.png)
4. To submit the reading, select
Override Reading as Yes and click
Submit.
![Meter Details page. Override Reading option is set to Yes. Meter Details page. Override Reading option is set to Yes.](../CCS-OFS_SETUP_GUIDE_22B/images/additional-ofs-18-meter-details-reading-override.png)