Upgrade Process

The integration between Oracle Utilities Customer Cloud Service and Oracle Field Service can happen in the following ways:

• Upgrading the edge applications (CCS/OFS) and using Oracle Integration Cloud Accelerator

In this scenario, edge applications are upgraded and use Oracle Integration Cloud Accelerator as it is. Since Oracle Integration Cloud Accelerator is on the lower version, the enhancements released as part of edge application will not be supported.

For information about supported features, refer to the version specific release notes.

• Upgrading Oracle Utilities Customer Cloud Service only

In this scenario, only Oracle Utilities Customer Cloud Service is upgraded. New features released as part of Oracle Utilities Customer Cloud Service will not be supported, as it requires both Oracle Integration Cloud and Oracle Field Service Accelerator upgrades.

For information about supported features, refer to the version specific release notes.

• Upgrades Oracle Field Service only

In this scenario, Oracle Field Service is upgraded to the latest version.

Caution! There will be a loss of functionality/errors in the following situations:

• Oracle Field Service Accelerator carries the latest version and Oracle Integration Cloud Accelerator and Oracle Utilities Customer Cloud Service have lower versions. Refer to Upgrade Matrix in Chapter 1: Upgrade Overview for more details.

Recommendation! Make sure both Oracle Integration Cloud and Oracle Field Service Accelerator are on the same version.

• Upgrading Oracle Integration Cloud Accelerator and using edge applications (CCS/OFS)

This is not a recommended approach. When you upgrade Oracle Integration Cloud Accelerator and use the end-point application as is, some of the features or flows released as part of the Oracle Integration Cloud Accelerator will not be supported. It needs edge application enhancements.

To upgrade the integration between Oracle Utilities Customer Cloud Service and Oracle Field Service:

1. Select the upgrade type.

2. For feature enhancements, do the following:

a. Select the desired integration package version.

b. Select the current edge application version and query the required component version to support the feature.

c. If the required component is not listed or if you experience an issue, contact My Oracle Support through a service request.

3. For required/planned upgrade, all components should be upgraded to version 'A'. Do the following:

a. Select the current edge application version.

b. Select the current integration package.

c. If the new accelerator is available, proceed with the upgrade.

d. If you experience an issue, contact My Oracle Support through a service request.