Oracle Integration Cloud

This section focuses on the monitoring Oracle Integration Cloud and troubleshooting any issues that occur during the integration activation.

Monitoring Integration Flows

Integration flows are monitored using the following:

• Dashboard

• Cloud Logs

To monitor the integration flows from the Oracle Integration Cloud dashboard:

1. Login to Oracle Integration Cloud.

2. On the Home page, click Monitoring.

3. Select any of the following as required:

• Dashboards: To monitor the complete dashboard of integration.

• Integrations: To monitor each integration.

• Tracking: To monitor instance and flow trace/activity stream of the integration.

• Error: To monitor the integrations in ‘error’ state. Re-submit the asynchronous integration flows.

Troubleshooting

If an activation fails, the Integrations page displays an error message.

To troubleshoot the activation error:

1. Click Download Diagnostic Logs to download the logs for diagnosing the issue.

2. Select Enable Tracing.

TRACE ENABLED is displayed next to ACTIVE.

Some of the sample cases are as follows:

• For any connectivity errors while activating the integration, make sure the trigger connection is successful. Test the connection and refresh the metadata, and then activate the integration.

• If the integration (Oracle Utilities Customer Care and Billing initiated flows) is activated for the first time, ensure the Oracle Utilities Customer Care and Billing catalog is configured accurately.

• In this release, the SOMOFSC_ADDRESSFORMAT library is changed. Make sure to delete the existing library before importing new package which gives the new library along with package. If you are existing customer of V19.1, before applying the new package, make sure you take a backup of the existing CCS-OFS package and remove the required artifacts from Oracle Integration Cloud.