Overview of the Integration

Oracle Utilities Customer Cloud Service Integration to Oracle Utilities Work and Asset Cloud Service for Service Requests helps to manage a service call originated in Oracle Utilities Customer Cloud Service using Oracle Utilities Work and Asset Cloud Service. This pre-built integration represents significant business value for utilities that need to manage their service call operations.

The integration supports the following flows:

• Create Service Call (Oracle Utilities Customer Cloud Service Initiated)

• Update/Cancel Service Call (Oracle Utilities Customer Cloud Service Initiated)

• Query Service Call (Oracle Utilities Customer Cloud Service Initiated)

• Get Service Call Details (Oracle Utilities Customer Cloud Service Initiated)

• Get Related Documents (Oracle Utilities Customer Cloud Service Initiated)

For more information about the functionality, refer to the Oracle Utilities Customer Cloud Service Integration to Oracle Work and Asset Cloud Service for Service Requests 22B Configuration Guide included in this release. The documentation library is available at:

https://docs.oracle.com/en/industries/utilities/integrations-index.html

The following diagram illustrates the business processes that are supported in this integration product.

Illustrates the business processes supported in this integration product.