Overview of the Integration
Oracle Utilities Work and Asset Cloud Service Integration to Oracle Field Service helps to manage a fieldwork originated in the Oracle Utilities Work and Asset Cloud Service solution in Oracle Field Service. The integration can be leveraged to create /update/cancel and complete activities in the field using the Oracle Field Service solution.
The major business flows revolve around activities and usage reporting. The activities are created in Oracle Utilities Work and Asset Cloud Service and sent to Oracle Field Service for the mobile worker to perform the activity. The field activity completion information is sent from Oracle Field Service to Oracle Utilities Work and Asset Cloud Service. In addition, the integration supports admin sync from Oracle Utilities Work and Asset Cloud Service to Oracle Field Service. 