Overview
Important! This integration is applicable to both Oracle Utilities Customer to Meter (C2M) and Oracle Utilities Customer Cloud Service (CCS).
Oracle Utilities Customer Cloud Service Integration to Oracle Field Service helps to manage a fieldwork originated in Oracle Utilities Customer Cloud Service using Oracle Field Service. This pre-built integration represents significant business value for utilities that need to manage their field operations.
For more information about the functionality, refer to the Oracle Utilities Customer Cloud Service Integration to Oracle Field Service 22C Configuration Guide included in this release. The documentation is available on Oracle Help Center at: https://docs.oracle.com/en/industries/energy-water/integrations-index.html
The integration supports the following flows:
• Process Activity (Oracle Utilities Customer Cloud Service Initiated)
• Appointment Window Request (Oracle Utilities Customer Cloud Service Initiated)
• Interim Activity Status (Oracle Utilities Customer Cloud Service Initiated)
• Device Verification (Oracle Field Service Initiated)
• Create Activity (Oracle Field Service Initiated)
• Activity Completion/Cancellation (Oracle Field Service Initiated)
• Query Service Point (Oracle Field Service Initiated)
• Admin Sync (Oracle Integration Cloud initiated)
The following diagram illustrates the business processes supported in this integration. 