Applications
This element is used to create an application to communicate with Oracle Utilities Customer Cloud Service through Oracle Integration Cloud. Various application types can be chosen, but since Oracle Utilities Customer Cloud Service integration to Oracle Field Service is through Oracle Integration Cloud, it is used as the application type.
To configure an outbound channel:
1. Navigate to the Configuration page and click the Applications icon.
2. Click Add Application. Enter the required details and click OK.
Please note that starting Oracle Field Service 22D, the Basic Authentication support is no longer available for adding new applications to handshake with Oracle Integration Cloud. Create the application with OAuth 2.0 compliance.
If you are an existing customer, the current application will work fine with Basic Auth after the upgrade. If you are a new customer, perform the following steps:
1. Select Oracle Integration as the Application Type.
2. Enter the following details:
• Application Name: Name of your choice
• OIC Host: OIC host
• User Name: OIC user
• IDCS URL: OIC IDCS URL
• Client ID: OIC Client ID from the application created
• Client Secret: OIC Client Secret from the application created
• Key ID: This is certificate alias, which is imported in OIC IDCS application.
• Scope: Scope of the client application you created in IDCS
• Private Key File: Drag and drop the private key file.
3. Click Test Connection, and then click Add.
For more information, refer to the Oracle Field Service and Oracle Integration Cloud documentation at: