Activity-Level Service Histories
The activity-level service history types are synchronized to Oracle Field Service when the activity is created successfully with added planned Service History Data at activity from Oracle Utilities Customer Cloud Service/Oracle Utilities Customer to Meter.
The Oracle Field Service input properties are updated with activity level service history data.
Property type | Property label | Level |
|---|---|---|
Input | c2m_act_valid_service_history_types | Activity |
Output | c2m_act_service_history_output1 | Activity |
The Planned Service History button is displayed if the activity has valid service history types in Oracle Utilities Customer to Meter.
Click Planned Service History. It loads the Planned Service History plugin and displays the Activity-level Service History screen with a list of supported service history types of this activity.
When service histories are added for different services history types for this activity, and are completed in the Planned Service History plugin, the activity level service history data is saved to the respective output property.