Oracle Utilities Customer Cloud Service is a customer information system (CIS) combined with Oracle Utilities Meter Data Management System and Oracle Utilities Operational Device Management as one single solution. It has pre-built integration with head-end and AMI systems and captures data from multiple sources and has multi-channel communication. With smart meters, this solution is capable of managing any size of smart programs with varying maturity levels.

Various flows such as meter, person, service agreement, service points, meter reading, meter configuration are performed in a single application.