Business Terms
The following terms are used throughout this document:
• Premise: A premise is where a customer consumes the services supplied by the company.
• Service Point: Service points are physical locations at which a company supplies service. Devices are installed at service points.
• Service Order: Service orders manage the activities that are required to enable service, disable service, and perform other operations.
• Service Agreement: A Standard Service Agreement is a legal contract between a client and a service provider. The agreement outlines important details about the business relationship and the duties owed to one another. It may include information like pricing, ownership and much more.
• Activities: Activities are specific types of tasks performed by field personnel. Examples include installing meters, repairing or replacing meters, and so on.
• Item: Where there exists some type of badged (that is, uniquely identified) item that impacts billing and dispatching (streetlights or a security camera, for example). We refer to these types of service points as item-based. An item-based service point may have zero or one badged item installed at any instant in time.
• Measuring Component: Measuring components are single points for which data will be received and stored in the system.
• Buckets: Use organization units to sort and organize the items in the Resource Tree. Buckets hold the activities that are not yet assigned to the field resources.
• Organization Units: Organization units are typically used to group resources by location. They cannot be route owners and you cannot assign activities to them. Buckets can have activities. However, dispatchers can assign activities to buckets manually and routing can assign activities to buckets automatically.
• Control Zones: Discrete, hierarchical sections of a utility's distribution system. The control zone configuration requires defining zones, assigning devices to zones and, optionally, creating zone sets (or groups) that assist in assigning crews to multiple zones and to filter crews.
• Crews: A collection of one or more resources in Oracle Field Service and can include field resources, vehicles, and so on.
• Work Skills: The job-specific skills necessary to perform an activity. These act as a defining criteria to match activities with the resources.
• Work Zones: The defined geographical area within which a resource can perform activities. Work zones are defined within the work zone dictionary, and are then assigned to resource records.
• Work Queues: A queue is the collection of activities that are assigned and can be in different states of completion. Each workday the crew will activate, deactivate its queue according to its works schedule.