Business Flows

This integration supports the following business flows:

• Process Activity (Oracle Utilities Customer Cloud Service Initiated)

• Appointment Window Request (Oracle Utilities Customer Cloud Service

• Initiated)

• Interim Activity Status (Oracle Utilities Customer Cloud Service Initiated)

• Device Verification (Oracle Field Service Initiated)

• Create Activity (Oracle Field Service Initiated)

• Activity Completion/Cancellation (Oracle Field Service Initiated)

• Query Service Point (Oracle Field Service Initiated)

• Admin Sync (Oracle Integration Cloud Initiated)

The following diagram illustrates the business processes supported in this integration: Illustrates the integration between Oracle Utilities Customer Cloud Service to Oracle Field Service.

Illustrates the integration between Oracle Utilities Customer Cloud Service to Oracle Field Service.