This integration supports the following business processes:

This feature accepts the send activity data request from Oracle Utilities Customer Cloud Service and sends status updates from Oracle Field Service to Oracle Utilities Customer Cloud Service. The following activity updates are supported in this flow:

Oracle Utilities Customer Cloud Service sends the activity details message to Oracle Field Service, which includes the service point details, registers information, appointment details, meter/item details, equipment details if any. The information is sent synchronously from Oracle Utilities Customer Cloud Service, regardless of the activity type, and Oracle Field Service sends back a response.

Oracle Field Service sends the activity completion details, device/item details if any, service history details, attachment details attached at both activity and meter/equipment level along with the completion status, to complete the activity in Oracle Utilities Customer Cloud Service.

Additionally, status updates on the activity can be achieved. In the integration, a status update request needs to be invoked from Oracle Utilities Customer Cloud Service and status of the activity is updated in Oracle Utilities Customer Cloud Service after getting response from Oracle Field Service.

Oracle Utilities Customer Cloud Service provides an option to the customers to book their appointment to perform the respective activity. List of available appointment dates from Oracle Field Service are sent to Oracle Utilities Customer Cloud Service upon appointment query on the selected time window. After appointment is booked, the appointment start and end date details are sent along with other activity details to Oracle Field Service through Oracle Utilities Customer Cloud Service outbound.

This verification process is used to verify if the item/device/equipment is present in Oracle Utilities Customer Cloud Service. Oracle Field Service synchronously sends the requests for device verification with the device's badge number and Oracle Utilities Customer Cloud Service sends back the details, such as device configuration type and verification status.

The Query Service Point process is used to query the service point information.

The integration process sends request from Oracle Field Service to Oracle Utilities Customer Cloud Service to identify a service point. Oracle Field Service crew sends either the address and city, or latitude and longitude, or postal code, or all of them to Oracle Utilities Customer Cloud Service. Oracle Utilities Customer Cloud Service performs the service point search based on the above criteria and sends back the list of service points and other details, such as service point type and service point source status.

When the user hovers on the Activity screen in Oracle Utilities Customer Cloud Service, the Interim Activity Status Oracle Integration Cloud flow will be invoked and the status of the activity is updated in Oracle Utilities Customer Cloud Service after getting response from Oracle Field Service.

This feature is used to create a related or an unrelated activity in an external system. Oracle Field Service sends a request to create activity in Oracle Utilities Customer Cloud Service.

The Admin Sync integration process is used to get the admin data from Oracle Utilities Customer Cloud Service and send it to Oracle Field Service.

The integration process sends request from Oracle Integration Cloud to Oracle Utilities Customer Cloud Service to get the admin data which includes service point data, activity data, activity types, device data and register data and sends these data to Oracle Field Service.