Overview
Oracle Utilities Network Management System Integration to Oracle Field Service helps to manage a fieldwork originated in Oracle Utilities Network Management System using Oracle Field Service. This pre-built integration represents significant business value for utilities that need to manage their field operations.
For more information about the functionality, refer to the Oracle Utilities Network Management System Integration to Oracle Field Service Configuration Guide included in this release. The documentation is available on Oracle Help Center at https://docs.oracle.com/en/industries/energy-water/integrations-index.html
The integration supports the following flows:
• Activity Management
• Initiate Create/Update/Cancel/Suspend activities (Oracle Utilities Network Management System initiated)
• Preassign Activities
• Activity Updates from Oracle Field Service and update the change in Oracle Utilities Network Management System
• Crew Sync and Status Updates (from Oracle Field Service to Oracle Utilities Network Management System)
• Event Details Update (from Oracle Field Service to Oracle Utilities Network Management System)
• Failed Equipment Updates (from Oracle Field Service to Oracle Utilities Network Management System)
• Attachments (bi-directional)
• Pickup Orders (Oracle Field Service initiated)
• Admin Sync (from Oracle Field Service to Oracle Utilities Network Management System)
The following diagram illustrates the business processes supported in this integration. 
In this integration, Oracle Integration Cloud is used as a middleware to connect the applications. It uses REST APIs to facilitate communication between these two applications.