Business Flows

This integration supports the following business flows:

• Activity Management

• Initiate Create/Update/Cancel/Suspend activities (Oracle Utilities Network Management System initiated)

• Preassign Activities

• Activity Updates from Oracle Field Service and update the change in Oracle Utilities Network Management System

• Crew Sync & Status Updates (Oracle Field Service to Oracle Utilities Network Management System)

• Event Details Update (bi-directional)

• Failed Equipment Updates (bi-directional)

• Attachments (bi-directional)

• Pickup Orders (Oracle Field Service initiated)

• Admin Sync (Oracle Utilities Network Management System to Oracle Field Service)

The following diagram illustrates the business processes supported in this integration: