Chat Notifications

This pre-built integration includes a configurable chat notification that will be used by the Oracle Field Service dispatcher. Oracle Field Service sends requests asynchronously to Oracle Integration Cloud, and it cannot reply when an error occurs. Therefore, the chat notification will alert the default dispatcher or the crew of any errors that occur during processing.

1. Log in to Oracle Integration Cloud.

2. Navigate to Integrations > Designer > Lookups.

3. Edit the OUTL-BRT-NMS_OFSC_ConfigProps lookup. Change the notification.chat.flag property value to 'true'.

Also edit the notification.chat.defaultDispatcher property to the Oracle Field Service default dispatcher externalID if no resource is being provided in the request.

4. Make sure that the Oracle Field Service dispatcher and crews are setup to receive chat notifications.