Overview of the Integration
Oracle Utilities Network Management System Integration to Oracle Field Service manages fieldwork (activities between Oracle Utilities Network Management System and Oracle Field Service. This integration can be leveraged to create/update/cancel/complete activities in the field using the Oracle Field Service solution.
Major business flows revolve around activities. Activities are created in Oracle Utilities Network Management System and sent to Oracle Field Service for the mobile worker to perform the activity. The field activity completion information is returned from Oracle Field Service to Oracle Utilities Network Management System where it is processed by Oracle Utilities Network Management System. In addition, the integration has the ability to send interim statuses of a field activity to Oracle Utilities Network Management System and sync the admin data between the systems.
The following diagram illustrates the business processes supported in this integration.