Oracle Utilities Network Management System processes the trouble calls from customers and analyzes them to determine the probable outage locations. It generates Estimated Restoration Times (ERTs) that can be provided back to the customers. Also, it keeps a history of all the customer calls that were entered in the system, as well as a history of all events that were known to affect a customer even if the customer did not call in.

In addition to responding to unplanned outages and non-outage problems, Oracle Utilities Network Management System assists the utility plan maintenance work or new construction that may impact existing customers. When Oracle Utilities Network Management System generates detailed switching plans, customers are informed about planned outages that might impact them.

The Operations Mobile Application (OMA) is part of the Oracle Utilities Network Management System, providing crews with advanced GIS/Network schema, the ability to execute switching plans, and manage damage assessment reports from the field using mobile devices.