Resource and Bucket Information
Oracle Field Service uses bucket and resources to categorize the resources. In this integration, use the bucket as a resource type to route the entire meter service tasks to workers. In the bucket, create two resources (field workers) who are assigned field activities coming from Oracle Utilities Network Management System.
To configure resource and bucket information:
1. On the Oracle Field Service Home page, click the icon showing three horizontal lines.Resources All Org Units Buckets page.
2. Click Resources and click Add New.
3. Select Bucket to add a new bucket in the Resource type.
4. Enter the required details and click OK.
5. Click the icon (showing three lines) on the top-right corner and then click Add child resourse.
6. Select Technician from the Resource type drop-down list and enter the required details. Click OK.
7. Select the required work skills for this Technician. Click Save.
8. For Oracle Utilities Network Management System crew, select “NMS” in the Utilities Resources drop-down list.
9. For chat notification for crew members, select the related chat collabaration group from the Collabration Group drop-down list.