FAQs

Below is a list of frequently asked questions about the integration:

• Does Oracle Field Service know when a crew has lost communication? Can it send “out of range” indicators to Oracle Utilities Network Management System?

This is not supported in the current integration.

• If Oracle Utilities Network Management System is configured to include a utility-specific field on event (special priority flag), can that field be passed to Oracle Field Service?

Yes, this can be handled by utilizing user defined fields in the integration mapping, and by adding the appropriate fields in Oracle Field Service.

• Can Oracle Field Service be used for Automatic Vehicle Location, passing vehicle coordinates to Oracle Utilities Network Management System?

This is not currently supported. Oracle Utilities Network Management System uses the MultiSpeak adapter to get vehicle coordinates for displaying AVL crews. If Oracle Field Service is configured to pass location coordinates via the MultiSpeak protocol, Oracle Utilities Network Management System would accept the data.