Business Flows
This integration supports the following business flows:
• Activity Management
• Initiate Create/Update/Cancel/Suspend activities (Oracle Utilities Network Management System initiated)
• Preassign Activities
• Activity Updates from Oracle Field Service and update the change in Oracle Utilities Network Management System
• Crew Sync & Status Updates (Oracle Field Service to Oracle Utilities Network Management System)
• Event Details Update (bi-directional)
• Failed Equipment Updates (bi-directional)
• Attachments (bi-directional)
• Pickup Orders (Oracle Field Service initiated)
• Admin Sync (Oracle Utilities Network Management System to Oracle Field Service)
The following diagram illustrates the business processes supported in this integration: