When the crew is enroute to perform an activity in the field there is a possibility that the location does not have network (offline mode); if the network exists, the mode is online. When online, crew can perform the work, validate the completion of the activity, and submit the activity for completion. But, when offline, though the crew can validate and complete the activity, this completion information will be synched to server and message is sent out of Oracle Field Service only when it comes online.

Offline support is currently provided when adding service histories, planned service histories and measurements. User can also add attachments to a service history.

Offline support is also provided for “Materials” plugin and “Asset Component Install Exchange Undo” plugin operations, such as replace asset, undo replace asset, attach component, undo attach component, use item, undo use item, etc.. when assets/components are used from truck. However, the operations like install asset, attach component, replace asset and replace component cannot be performed when querying an asset/component from Oracle Utilities Work and Asset Cloud Service using badge number. Operations like “update truck” and “Refresh activity” are also not supported in offline mode. Once the crew is online, they can perform all the operations.

If the crew time is entered offline, crew has to open the Resource Usage page when online before going offline. This make sure all relevant crew member information needed is available on local storage before going offline. Timesheets/equipment/others can be entered in offline mode, but cannot be completed. All individual Complete and CompleteAll buttons will be disabled in offline mode.The crew should open all plugins once when online before starting the work in offline mode to sync required information in local storage.