Integration Upgrade Process
The integration between Oracle Utilities Work and Asset Cloud Service and Oracle Field Service can happen in any of the following ways.
Upgrading the edge applications (WACS/OFS) and using the Oracle Integration Cloud accelerator
In this scenario, edge applications are upgraded and Oracle Integration Cloud accelerator is used as it is. Since the Oracle Integration Cloud accelerator is on the lower version, enhancements released as part of the edge application will not be supported.
For information about supported features, refer to the version specific release notes. The documentation is available on Oracle Help Center at:
Upgrading Oracle Utilities Work and Asset Cloud Service only
In this scenario, only Oracle Utilities Work and Asset Cloud Service is upgraded. New features released as part of Oracle Utilities Work and Asset Cloud Service will not be supported, as it requires both Oracle Integration Cloud and Oracle Field Service accelerator upgrades.
For information about supported features, refer to the version specific release notes. The documentation is available on Oracle Help Center at:
Upgrading Oracle Field Service Accelerator only
In this scenario, Oracle Field Service is upgraded to the latest version.
Caution! There will be a loss of functionality/errors in the situation where:
• Oracle Field Service accelerator has the latest version.
• Oracle Integration Cloud accelerator and Oracle Utilities Work and Asset Cloud Service have lower versions.
Recommendation: Make sure both Oracle Integration Cloud and Oracle Field Service accelerator are on the same version.
Upgrading Oracle Integration Cloud accelerator and using the edge applications (WACS/OFS)
Note that this is not a recommended approach. When you upgrade Oracle Integration Cloud accelerator and use the end-point application as is, some of the features or flows released as part of the Oracle Integration Cloud accelerator will not be supported. It needs edge application enhancements.
Upgrading the integration
To upgrade the integration between Oracle Utilities Work and Asset Cloud Service and Oracle Field Service:
1. Select the upgrade type.
2. For feature enhancements, do the following:
a. Select the desired integration package version.
b. Select the current edge application version and query the required component version to support the feature.
c. If the required component is not listed or if you experience an issue, contact
My Oracle Support through a service request.
3. For required/planned upgrade, all components should be upgraded to version 'A'. Perform the following:
a. Select the current edge application version.
b. Select the current integration package.
c. If the new accelerator is available, proceed with the upgrade.