Supported Business Processes
This integration supports synchronization of customer data and trouble calls from Oracle Utilities Customer To Meter to Oracle Utilities Network Management System. It also supports the ability to query job history, trouble call history and planned outages from Oracle Utilities Customer To Meter.
The following list summarizes the functionality included in the integration:
• Synchronize customer data: Customer data is synchronized between Oracle Utilities Customer to Meter and Oracle Utilities Network Management System. To view customer information in the Oracle Utilities Network Management System application, only current information is required to associate customers with service location and supply nodes in the network data model.
• Send trouble calls to Oracle Utilities Network Management System: Capture trouble calls created or updated in Oracle Utilities Customer to Meter and send to Oracle Utilities Network Management System. The integration handles both trouble calls created for a particular customer with a known service point as well as “fuzzy” calls which are not initially associated with a customer or device.
• Query trouble calls: Query trouble calls that were placed by a particular customer or caller in Oracle Utilities Network Management System and display the results in Oracle Utilities Customer to Meter.
• Query job history: Query the current or recent Oracle Utilities Network Management System jobs that impact a particular customer and display the results in Oracle Utilities Customer to Meter.
• Query planned outages: Query planned outage jobs in Oracle Utilities Network Management System impacting a particular customer and display the results in Oracle Utilities Customer to Meter.
The following diagram provides a visual representation of the supported business processes: 