Monitoring from the Integration Layer

To retry the technical error failure messages:

1. Open a browser and access the WebLogic console for your installation.

2. Navigate to Services > Messaging > JMS Modules.

3. Select the C2M-NMS Integration JMS Module and it shows all the queues related to the integration.

4. Select the appropriate Error queue and click the Monitoring tab. The tab shows the details about the messages in the queue in a table.

5. Select the checkbox in the details table and click Show Messages. The messages in the Error queue are displayed.

6. Click Move and select the Move All option.

7. Select the C2M-NMS JMS Server to move the messages and click Next.

8. Select the correct parent queue for the error queue from the drop-down list and click Finish.

9. This action moves all the messages to the source queue and the integration processes all the messages again.

Note: When resending from Oracle Utilities Customer to Meter, the user can either change the status of the existing sync request in error from Error to Pending Sync Request or change data and create a new sync request but also change the status of the existing sync request in error from Error to Discarded.

Online Queries (Job History/Call History/Planned Outages) Error Handling

Any errors encountered in the integration layer reported back to the Oracle Utilities Customer to Meter synchronously and an error message is displayed in the UI to inform the user that an error was encountered by the external system. No error notification is needed.