About Oracle Utilities Customer Cloud Service
Oracle Utilities Customer Cloud Service is a customer care, service order, metering, and billing solution for traditional scalar devices and billing processes. The solution is designed to cater for utilities of all sizes, supports one to many utility service types, and handles the complexities associated with a utility’s processes.
Oracle Utilities Customer Cloud Service includes:
• Customer information and customer lifecycle processing including:
• Sales and marketing management
• Customer information management for various types of customers, starting and stopping service, and supporting inbound and outbound customer care interactions.
• Financial management including rating, billing, payment, and collections activities.
• Meter data management functionality, including:
• Device and measurement data management including validating, editing, and estimating incoming data for traditional scalar devices.
• Usage management for calculating billable usage or billing determinants to support traditional scalar billing processes.
• Service order management for orchestrating service order activities for traditional scalar device.
• Operational device management functionality, including:
• Asset management, including location management and tracking of individual devices throughout their lifecycle, capturing device configurations and settings, and managing configuration between devices and components.
• Oracle Utilities Cloud Service Foundation: Tools used to orchestrate and automate infrastructure related processes and migrate data from legacy applications into the cloud service.
• Oracle Utilities Analytics Visualization: A suite of analytics applications that provides access to real-time data for self-service exploration, discovery, visualization, and analysis. It includes rich pre-built analytical data models, metrics, and key performance indicators that allow you to derive strategic insights from your data.