Prerequisites

Make sure all participating applications must be installed, set up, and working properly.

In Oracle Utilities Customer Cloud Service, Person/Contact extract jobs only consider the Person Contact Details feature.

If the customer uses the legacy feature, Oracle Utilities Customer Cloud Service deployment uses the classic Phone Email feature.

There is an existing upgrade job (C1-INPUS - Create Person Contact from Person Phone/Email) that will move the classic phone/email details to the new contact details.

The following steps populate the Person Contact Type from Phone Type and creates the Person Contact Details for the person’s emails and phones:

• Migrate Admin Data has been run: This creates the Person Contact Detail Type for primary email (PRIMARYEMAIL) and phone types.

• Submit the batch job (C1-INPUS) for Email mode with email person contact type - PRIMARYEMAIL to create the person contact details for email.

• Submit the batch job (C1-INPUS) for Phone Mode to create the person contact details for phone.