Supported Business Processes
This integration supports synchronization of customer data from Oracle Utilities Customer Cloud Service to Oracle Utilities Digital Asset Cloud Service.
The following diagram illustrates the supported business processes of this integration:
The integration supports the following key functionalities:
• Synchronize Oracle Utilities Customer Cloud Service Master data to Oracle Utilities Digital Asset Cloud Service. Specifically, Oracle Utilities Customer Cloud Service Persons, Service Points, and Service Agreements. In Oracle Utilities Digital Asset Cloud Service, these become Contacts, Metered Service Points, and Metered Services. The extracted entities are created as tab-delimited records that are written to the extract file. The integration will move the extract file from the Oracle Utilities Customer Cloud Service extract folder to the Oracle Utilities Digital Asset Cloud Service upload folder for processing in Oracle Utilities Digital Asset Cloud Service.
• The integration supports an initial synchronization to extract the eligible Oracle Utilities Customer Cloud Service entities and upload them to Oracle Utilities Digital Asset Cloud Service.
• The integration also supports incremental synchronization. If an eligible entity is changed, a synchronization request is created to extract the data for synchronizing to Oracle Utilities Digital Asset Cloud Service.
• If configured, an acknowledgement, positive or negative, will be sent from Oracle Utilities Digital Asset Cloud Service to Oracle Utilities Customer Cloud Service for incremental synchronization only.