Overview
The Oracle Utilities Customer Cloud Service integration to Oracle Utilities Digital Asset Cloud Service synchronize customer information, mainly, customers (persons), accounts/service agreements (SAs), and service points (SPs) to Oracle Utilities Digital Asset Cloud Service.
For more information about the functionality, refer to the Oracle Utilities Customer Cloud Service Integration to Oracle Utilities Digital Asset Cloud Service Configuration Guide included in this release. The documentation is available on Oracle Help Center at: https://docs.oracle.com/en/industries/energy-water/integrations-index.html
The following diagram illustrates the business processes supported in this integration. 
This integration supports the following key functionalities:
• Synchronize the Oracle Utilities Customer Cloud Service Master data to Oracle Utilities Digital Asset Cloud Service. Specifically, Oracle Utilities Customer Cloud Service Persons, Service Points, and Service Agreements. In Oracle Utilities Digital Asset Cloud Service, these become Contacts, Metered Service Points, and Metered Services. The extracted entities are created as tab-delimited records that are written to the extract file. The integration will move the extract file from the Oracle Utilities Digital Asset Cloud Service extract folder to the Oracle Utilities Digital Asset Cloud Service upload folder for processing in Oracle Utilities Digital Asset Cloud Service.
• The integration supports an initial synchronization to extract the eligible Oracle Utilities Customer Cloud Service entities and upload them to Oracle Utilities Digital Asset Cloud Service.
• The integration also supports incremental synchronization. If an eligible entity is modified, a synchronization request is created to extract the data for synchronizing to Oracle Utilities Digital Asset Cloud Service.
• If configured, an acknowledgement, positive or negative, will be sent from Oracle Utilities Digital Asset Cloud Service to Oracle Utilities Customer Cloud Service for incremental synchronization only.
In this integration, Oracle Integration Cloud is used as a middleware to connect the applications. It uses REST APIs to facilitate communication between these two applications.