About Oracle Utilities Customer Cloud Service
Oracle Utilities Customer Cloud Service is a customer care, service order, metering, and billing solution for traditional scalar devices and billing processes. The solution is designed to cater for utilities of all sizes, supports one-to-many utility service types, and handles the complexities associated with a utility’s processes.
Oracle Utilities Customer Cloud Service includes:
• Customer information and customer lifecycle processing, including:
• Sales and marketing management
• Customer information management for various types of customers, starting and stopping service, and supporting inbound and outbound customer care interactions.
• Financial management including rating, billing, payment, and collections activities.
• Meter data management functionality, including:
• Device and measurement data management including validating, editing, and estimating incoming data for traditional scalar devices.
• Usage management for calculating billable usage or billing determinants to support traditional scalar billing processes.
• Service order management for orchestrating service order activities for traditional scalar device.
• Operational device management functionality, including:
• Asset management, including location management and tracking of individual devices throughout their lifecycle, capturing device configurations and settings, and managing configuration between devices and components.
• Oracle Utilities Cloud Service Foundation: Tools used to orchestrate and automate infrastructure related processes and migrate data from legacy applications into the cloud service.
• Oracle Utilities Analytics Visualization: A suite of analytics applications that provides access to real-time data for self-service exploration, discovery, visualization, and analysis. It includes rich pre-built analytical data models, metrics, and key performance indicators that allow you to derive strategic insights from your data.