The pandemic has forced utilities to rethink their digital transformation strategy to meet ever-changing customer expectations.

No other industry has placed the same level of burden on its operations personnel, as the utility industry has. Utilities around the world continue to navigate disruption - from new asset types across a smarter grid, to record breaking weather events. Layer in unpredictable hurdles, like keeping crews safe amidst a pandemic, and meeting increasingly challenging regulatory and financial demand, and its clear utility operations personnel are under growing pressure to adapt and perform under increasingly extreme conditions.

Customer expectations are higher than ever now with real-time access to services being the norm (food delivery, parcel services, ride sharing, and so on). Utilities need to keep their customers informed on appointments and other crew activity, and across the board need to be as efficient as possible getting their crews to their jobs throughout the day. Extreme weather events continue increase in both frequency and magnitude, so utilities need to adapt operations accordingly. During, and after, any large outage scenario, such as an extreme weather event, it is critical to be able to adapt quickly, have total visibility of your crews, and get them to the right location fast to restore service for your customers.

Legacy providers and legacy systems that simply were not designed for today's complexities, have left utilities to address these challenges in silos. Data sets become isolated, processes become disconnected, and cost overruns become a certainty, with utility operations left even further behind.

Our out-of-the-box integrated solution between Oracle Utilities Digital Asset Cloud Service and Oracle Field Service addresses these challenges by providing advanced activity and crew management, comprehensive collaboration, and other tools for efficient utility operations.