Overview

This integration provides a solution for utilities to use the capabilities of Oracle Utilities Network Management System (NMS) and Oracle Field Service (OFS) for field-activities management. This pre-built integration represents significant business value for utilities that need to manage their field operations.

For more information about the functionality, refer to the Oracle Utilities Network Management System Integration to Oracle Field Service Configuration Guide included in this release. The documentation is available on Oracle Help Center at https://docs.oracle.com/en/industries/energy-water/integrations-index.html

The integration supports the following flows:

Note: For the items marked with an asterisk (*), note that the deep link (integration) functionality is only available for iOS and Android versions of the OMA and OFS Mobile apps.

• Activity Management

• Initiate Create/Update/Cancel/Suspend activities (Oracle Utilities Network Management System initiated)

• Preassign Activities

• Activity Updates from Oracle Field Service and update the change in Oracle Utilities Network Management System

• Crew Sync and Status Updates (from Oracle Field Service to Oracle Utilities Network Management System)

• Event Details Update (from Oracle Field Service to Oracle Utilities Network Management System)

• Failed Equipment Updates (from Oracle Field Service to Oracle Utilities Network Management System)

• Attachments (bi-directional)

• Pickup Work (Oracle Field Service initiated)

• Unrelated Pickup Work (OMA integration)*

• Damage Reports (OMA integration)*

• Switching Sheets (OMA integration)*

• Admin Sync (from Oracle Field Service to Oracle Utilities Network Management System)

The following diagram illustrates the business processes supported in this integration.

In this integration, Oracle Integration Cloud is used as a middleware to connect the applications. It uses REST APIs to facilitate communication between these two applications.