Activity Types

Activity types define the categories of the activity supported by Oracle Field Service (in this case, Oracle Utilities Network Management System Integration to Oracle Field Service). In the activity type, various fields (such as time slots and activity status) are denoted using colors and features that each activity type supports. They can be customized for each activity type.

To create an activity type:

1. Navigate to the Configuration page > Resources, Activities, Inventories > Activity Types.

2. Click Add Group.

3. Enter “NMS-OFSC” in the Label field. Enter “NMS-OFSC” as the English translation value. Skip this step if the values already exist.

4. Click Add Activity Type.

5. Enter “NMS Trouble Activity” as the name of the activity type. Include other details and click Add.

6. To add other activity types, clone and modify the name and details as required. Make sure to have corresponding lookup values in OUTL-BRT-NMS_OFSC_ActivityType lookup for all activity types in Oracle Integration Cloud.

7. Add only those Activity Types that are needed and specific to the customers.