• Events: A collection of detailed information for tracking an issue reported by customers. Events are made up by one or more activities.

• Activities: An activity is any time-consuming task, such as installation, trouble call, lunch, or team meeting that a resource does.

• Buckets: Use organization units to sort and organize the items in the Resource Tree. Buckets hold the activities that are not yet assigned to the field resources.

• Organization units: Organization units are typically used to group resources by location. They cannot be route owners and you cannot assign activities to them. Buckets can have activities. However, dispatchers can assign activities to buckets manually and routing can assign activities to buckets automatically.

• Control Zones: Discrete, hierarchical sections of a utility's distribution system. The control zone configuration requires defining zones, assigning devices to zones and, optionally, creating zone sets (or groups) that assist in assigning crews to multiple zones and to filter crews.

• Crews: A collection of one or more resources in Oracle Field Service and can include field resources, vehicles, etc.

• Work Skills: The job-specific skills necessary to perform an activity. These act as a defining criteria to match activities with the resources.

• Work Zones: The defined geographical area within which a resource can perform activities. Work zones are defined within the work zone dictionary, and are then assigned to resource records.

• Work Queues: A queue is the collection of activities that are assigned and can be in different states of completion. Each workday the crew will activate, deactivate its queue according to its works schedule.