Use Cases
The following scenario illustrates a mix of use cases for this integration:
![Illustrates a mix of use cases for this integration. Illustrates a mix of use cases for this integration.](../WACS-OFS-USER-GUIDE/images/ch2_usecases.png)
User Defined Fields
In Oracle Utilities Work and Asset Cloud Service, the Work Activity schema has been extended to include user defined fields. It will allow implementers to pass additional data to Oracle Field Service and other solutions without a need to change the integration layer.
Following is the list of UDF properties available in Oracle Field Service:
• wam_activity_UDF1 to wam_activity_UDF10
• wam_activity_location_UDF1 to wam_activity_location_UDF10
• wam_asset_UDF1 to wam_asset_UDF10
• wam_asset_location_UDF1 to wam_asset_location_UDF10
Currently, Process Activity and Asset Query integrations support sending the UDF data from Oracle Utilities Work and Asset Cloud Service to Oracle Field Service.
When UDF values are populated in Oracle Utilities Work and Asset Cloud Service, they are mapped to UDF/custom properties defined in Oracle Field Service at Activity, Activity Location, Asset, and Asset Location level accordingly.