Overview of the Integration
Oracle Utilities Customer Care and Billing Integration to Oracle Field Service helps to manage a fieldwork originated in the Oracle Utilities Customer Care and Billing solution in Oracle Field Service. The integration can be leveraged to create appointments and initiate/update/cancel activities in the field using the Oracle Field Service solution.
The major business flows revolve around activities, appointments, devices, and service points. The activities are created in Oracle Utilities Customer Care and Billing and sent to Oracle Field Service for the mobile worker to perform the activity. The field activity completion information is sent from Oracle Field Service to Oracle Utilities Customer Care and Billing where it is processed by Oracle Utilities Customer Care and Billing. In addition, the integration supports item/device verification, an ability to send interim status of a field activity and the related pick-up orders from Oracle Field Service to Oracle Utilities Customer Care and Billing. Create the related pick-up orders and Oracle Field Service queries for service point information from Oracle Utilities Customer Care and Billing in order to create an unrelated pickup order. 