Overview
Oracle Utilities Customer Care and Billing Integration to Oracle Field Service helps to manage a fieldwork originated in Oracle Utilities Customer Care and Billing using Oracle Field Service. This pre-built integration represents significant business value for utilities that need to manage their field operations.
The integration supports the following flows:
• Create/Update activity (Oracle Utilities Customer Care and Billing initiated)
• Cancel activity (Oracle Utilities Customer Care and Billing initiated)
• Appointment window request (Oracle Utilities Customer Care and Billing initiated)
• Device verification (Oracle Field Service initiated)
• Create activity (Oracle Field Service initiated)
• Activity completion/cancellation (Oracle Field Service initiated)
• Interim activity status update (Oracle Field Service initiated)
• Query Service Point (Oracle Field Service initiated)
For more information about the functionality, refer to the Oracle Utilities Customer Care and Billing to Oracle Field Service Configuration Guide included in this release.
The following diagram illustrates the business processes that are supported in this integration product. 
In this integration Oracle Integration Cloud is used as a middleware to connect the applications. It uses SOAP and REST APIs to facilitate communication between these two applications.